These Terms & Conditions govern your use of the Pimlico Florist website and your orders for our online flower delivery service throughout Pimlico and the surrounding areas. By placing an order or making a purchase through our online platform, you agree to be bound by these terms. Please read them carefully before proceeding.
These Terms & Conditions are applicable to all customers placing orders for online flower delivery with Pimlico Florist, whether in Pimlico or neighbouring regions. If you do not agree with any part of these terms, you should not proceed with your purchase.
1. Placing an Order:
All floral arrangements, bouquets, and gifts listed on our website are subject to availability. To place an order, browse the desired items, add them to your cart, and follow the checkout instructions. It is your responsibility to ensure that all order details, including recipient information and delivery address, are accurate and complete.
2. Order Acknowledgement:
Upon completing your purchase, you will receive an electronic confirmation acknowledging receipt of your order. This does not represent acceptance of your order by Pimlico Florist. We reserve the right to accept or decline any order at our discretion. Acceptance and formation of the contract will occur when you receive a final confirmation email that your order is being processed and prepared for delivery.
3. Order Amendments:
If you need to amend any part of your order, please contact us as soon as possible. We will make every effort to accommodate reasonable changes, but cannot guarantee amendments to orders already processed or dispatched.
4. Product Substitution:
On occasion, certain flowers or products may become unavailable due to seasonal factors or supply limitations. In such cases, Pimlico Florist reserves the right to substitute products of equal or greater value while endeavouring to maintain the overall theme and style of your chosen arrangement. Significant substitutions will be communicated to you whenever possible.
1. Accepted Payment Methods:
Pimlico Florist accepts a variety of payment methods for online orders, including major credit cards and debit cards as shown at checkout. Your payment information is processed securely, and card data is not stored beyond the completion of your transaction in accordance with applicable data protection regulations.
2. Payment Authorisation:
By submitting payment details, you confirm that you are authorised to use the payment method provided and that there are sufficient funds or credit available to complete the transaction. Orders will not be processed until payment clearance is obtained.
3. Pricing:
All prices listed on the website are inclusive of VAT where applicable. We reserve the right to update prices at any time. Any such changes will not impact orders for which you have already received confirmation.
4. Delivery Fees:
Delivery charges are stated on the website at the point of order. Delivery to Pimlico and surrounding areas is available, and fees may vary depending on the address, timing, and requirements. Full details are provided before you confirm your order.
1. Delivery Areas:
Pimlico Florist delivers fresh flowers throughout Pimlico and adjoining localities. If your desired delivery location falls outside our stated coverage area, we may be unable to accommodate your order.
2. Delivery Times:
We strive to deliver all items on the date you specify during order placement. However, deliveries cannot be guaranteed to arrive at an exact time, especially during peak periods. Orders for same-day or next-day delivery must be placed within the timeframes outlined on our website.
3. Successful Delivery:
It is your responsibility to provide complete and accurate delivery information, including recipient details and a valid address. If the recipient is not present at the time of delivery, our drivers will follow instructions provided at checkout (such as leaving with a neighbour, a secure location, or returning the flowers to our shop for a later collection). Pimlico Florist is not liable for failed deliveries due to incorrect or incomplete addresses or failure to collect items.
4. Delivery Confirmation:
You (the sender) will be notified by email when the delivery has been completed or if an issue has prevented successful delivery. Please contact us promptly for any queries regarding the status of your order.
1. Your Right to Cancel:
Under UK consumer law, you may have the right to cancel your order within a limited time period. Due to the fresh and perishable nature of flowers, cancellations must be made as early as possible—ideally before your order is processed or dispatched for delivery. If your order has already been prepared or is en route, cancellation may not be possible and no refund will be granted.
2. Requesting Cancellations:
To request a cancellation, contact us as soon as possible with your order number and relevant details. Refunds will be issued via the original payment method if the cancellation is processed before preparation or dispatch. We reserve the right to deduct any charges incurred if cancellation is late.
3. Refunds Due to Product Issues:
If your delivered flowers or products are unsatisfactory due to damage, wilting, or significant deviations from the ordered item, please notify us promptly with photographs and a clear description of the issue. We will assess your claim, and if warranted, offer a suitable remedy—this may include a replacement, partial refund, or full refund at our discretion.
4. Non-Perishable and Gift Items:
Non-floral gifts or non-perishable items can be returned within 14 days of receipt, provided they are in unused, original condition. Return costs are the responsibility of the customer unless the product was faulty on arrival.
1. Events Beyond Control:
Pimlico Florist will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to adverse weather, transport interruptions, supply chain disruptions, or public holidays.
2. Limitation of Damages:
Our liability to you, the customer, in respect of any order is strictly limited to the total amount paid for that order. We will not be liable for any indirect, incidental, special, or consequential loss arising in connection with your use of our website or delivery service, including but not limited to missed occasions, emotional distress, or loss of revenue.
3. Product Care:
Once flowers or products are delivered to the recipient, care instructions (where provided) should be followed promptly to maximise freshness and longevity. Pimlico Florist is not responsible for deterioration due to mishandling or neglect after handover.
4. Product Image and Description Disclaimer:
While every effort is made to display accurate images and descriptions of our products online, actual flowers or arrangements may differ in appearance due to seasonal variance and natural differences. Minor deviations do not entitle you to a refund.
Pimlico Florist respects your privacy. Personal data collected through our website is used exclusively for order processing, delivery, and quality assurance. All customer information is handled in accordance with UK data protection law. We do not share your information with third parties except as necessary to fulfil your order.
Pimlico Florist may update these Terms & Conditions periodically. Changes will take effect upon publication on our website. You are encouraged to review our policies before making each purchase. Continued use of our online services following changes constitutes your acceptance.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms, the contract between you and Pimlico Florist, or use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
1. Severability:
If any provision of these Terms & Conditions is found to be unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
2. Waiver:
No waiver by Pimlico Florist of any default or breach under these Terms & Conditions will constitute a waiver of any subsequent default or breach.
3. Entire Agreement:
These Terms & Conditions constitute the entire agreement between you and Pimlico Florist regarding our online flower delivery services, superseding any prior agreements or representations, whether oral or written.
We are dedicated to delivering excellent customer service and premium floral arrangements across Pimlico and nearby locales. For assistance with your order, inquiries about our products, or feedback regarding your experience, please contact our team through the website's contact options. We value your trust and are here to help every step of the way.
Note: These Terms & Conditions apply to all customers using Pimlico Florist’s online flower delivery services in Pimlico and the surrounding areas. For any queries or clarification, please refer to our customer service section on the website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pimlico, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pimlico.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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