At Pimlico Florist, we are committed to delivering only the freshest, most beautiful flowers to households and businesses in Pimlico and the surrounding neighbourhoods. Our fresh flowers guarantee ensures that every bouquet or arrangement arrives vibrant and long-lasting, helping to make your moments special. As a trusted local florist, your satisfaction is our top priority.
We take great care in hand-preparing and packaging your flowers. However, if your order arrives damaged or does not match the description, please notify us on the same day of delivery. Ensure you keep the bouquet and provide photographic evidence of the issue. We will swiftly review your claim to uphold our quality promise and resolve any concerns.
Our flowers are sourced daily to guarantee freshness. We promise that, when cared for according to our instructions, your flowers will remain fresh for at least five days from delivery. If your flowers wilt or deteriorate within this freshness window despite proper care, please let us know as soon as possible, so we can help make things right.
Should your flowers be damaged, wilt before the guaranteed freshness period, or otherwise not meet your expectations, you can request a refund, replacement, or store credit. We will strive to resolve the matter quickly, usually within two working days of receiving your claim and supporting evidence. Our aim is to ensure you are completely satisfied with your Pimlico Florist experience.
If you wish to raise a concern or formal complaint, please contact us at your earliest convenience with details about your order and the nature of your complaint. Our dedicated team will respond promptly, investigate the matter thoroughly, and update you at each step of the process. We believe transparency and clear communication are key to delivering the high level of service our Pimlico community expects.
Pimlico Florist proudly serves the local community, providing personal attention to every order. We are committed to absolute customer satisfaction – whether delivering to homes, offices, or local events. Thank you for trusting us with your special occasions and everyday moments. We value your loyalty and look forward to creating extraordinary floral experiences for you in Pimlico and beyond.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
